We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Candle-lite refunds, returns and exchanges must be initialized via a customer support ticket. You may begin this process by contacting our customer support team via the Contact Us link, selecting the corresponding topic from the subject drop down and including your order number and the return reason in the comment box. If your return is accepted, we’ll send you instructions on how to proceed in the return process. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Products used more than 50% cannot be returned or exchanged. If you believe the item is defective, contact our customer support team. If the item is deemed faulty, a replacement item will be shipped to you or you will be provided with store credit.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns / Exchanges eligible for a refund or replacement
- The wrong item was received
- The item was delivered damaged or broken (images required)
- The item is defective (images required)
Returns / Exchanges that will require self-paid return shipping
- Unused items that are no longer wanted
- Any reason for return that is not listed in the refund or replacement section above
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.